Return and Refund Policy
Return and Refund Policy
Thank you for choosing us. We want you to be completely satisfied with your purchase, and we're committed to making returns and refunds as easy as possible.
Return Policy:
1）You may return any item within 30 days of receipt for a full refund of the product cost.
2）Items must be in new and unused condition, with original tags and packaging intact.
3）Please email us at support@xhstrading.com within 7 days of receiving your order to initiate the return process.
4）Upon approval, we will provide you with a return shipping label and instructions on where to send your return.
5）Returns should be shipped back using a traceable method. We recommend insuring the package for your protection.
6）Once we receive and inspect your return, we will process your refund within 5-7 business days.
Refund Policy:
1）Refunds will be issued to the original payment method used for the purchase.
2）The refund amount will include the cost of the item(s) returned, less any shipping charges.
3）If your purchase qualifies for a discount or promotion, the refunded amount will reflect the discounted price.
4）Original and return shipping costs are non-refundable unless the return is a result of our error.
Exceptions:
1）Custom or personalized items are not eligible for return or refund.
2）Sale items may be subject to different return policies, as indicated at the time of purchase.
Exchanges:
We are happy to offer exchanges for the same item in a different size or color. Please follow the return process and indicate your preference for an exchange in the return request email.
Contact Us:
If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at support@xhstrading.com, We're here to help!
Please note that this policy is subject to change, and any changes will be posted here. We reserve the right to modify or terminate this policy at any time.
Thank you for understanding and shopping with us. We value your business and are dedicated to providing you with the best online shopping experience.